Today starts well but becoming frustrating from a 3pm event …
I started e-hailing at around 7am. Right before 9am, managed to get a
ride from Pavilion Hotel to KLIA. Reached Grab KLIA waiting area at around
10am, my queue was 1401-1500. Then I went for my early lunch before heading to
Mitsui Outlet Park to continue waiting for my queue. As I have the Touch n Go eWallet, I get a Starbucks Americano grande at RM 2.50. Taking a break with the coffee
while doing some stuff with my laptop.
Every 15-25 minutes I receive notifications on my queue count down and
at around 3pm, my queue was 301-350. But at 3:33pm, I received a fresh queue
number of 1601-1700. IMAGINE, need to wait for another 3-5 hours again, a total
of 8 hours waiting ?? Unbelievable !!
I believe it’s due to a technical issue, which is not a fair treatment to a driver. The customer service’s response is not helping the
situation either.
Apart from FRUSTRATING, no other word to say at this point of time ..
When I am 100% cooling down, will try to identify the real root cause
that causing this glitch. Otherwise, it might happen again, and happen to other driver
who might not highlight this matter.
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